Fully Remote Customer Support Engineer at Pagely

Mission:

To provide an exceptional support experience to our many enterprise clients.

Outcomes:

Handle incoming support requests in a timely and professional manner.
Fully solve impressive problems in a tier-less support structure.
Communicate across departments to solve client problems and document solutions for teammates.
Meet deadlines critical to customer success.

Role-based competencies:

Excellent written communication
Passion for research and continued development
Creative solutions to complex problems
Ability to organize and prioritize effectively
Strong troubleshooting abilities
Ability to deliver exceptional results and communicate results to customers

Cultural fit:

Devoted communication to clients and team members
Self-motivated and disciplined
Ability to hold self and team members accountable
Growth mindset
Adhering to the golden rule for clients and team

Qualifications:

Required:
- 3+ years of support experience (or educational and professional equivalent)
- Must know LAMP/LEMP
- Knowledge of networks and cloud computing
- Firm understanding of WWW (domains, DNS, servers, web caching, etc.)

Will Put You Ahead:
- WordPress/web hosting experience
- WordPress core, themes, and/or plugin experience
- HTML, CSS, and PHP/mySQL debugging experience
- Familiarity with JSON, YML, and/or Linux command line

Benefits:

100% Remote Work
Competitive Salary
Healthcare, Dental, and Vision Coverage (US Residents)
401k w/ 4% match (US Residents)
Paid Vacation
Paid Parental Leave

Notes:

The current priority is: first and third shift (MST)
- Between the hours of:
  - 06:00-18:00 (First)
  - 22:00-10:00 (Third)

Our goal at Pagely is to be an inclusive and welcoming environment for everyone. The merit of your work and the content of your character win the day. #EEO