Fully Remote Customer Support Engineer at Pagely

Mission:

To provide an exceptional support experience to our many enterprise clients.

Outcomes:

1. Handle incoming support requests in a timely and professional manner.
2. Fully solve impressive problems in a tier-less support structure.
3. Communicate across departments to solve client problems and document solutions for teammates.
4. Meet deadlines critical to customer success.

Role-based competencies:

• Excellent written communication
• Passion for research and continued development
• Creative solutions to complex problems
• Ability to organize and prioritize effectively
• Strong troubleshooting abilities
• Ability to deliver exceptional results and communicate results to customers

Cultural fit:

• Devoted communication to clients and team members
• Self-motivated and disciplined
• Ability to hold self and team members accountable
• Growth mindset
• Adhering to the golden rule for clients and team

Qualifications:

• Required:
  • 3+ years of support experience (or educational and professional equivalent)
  • Must know LAMP/LEMP
  • Knowledge of networks and cloud computing
  • Firm understanding of WWW (domains, DNS, servers, web caching, etc.)

• Will Put You Ahead:
  • WordPress/web hosting experience
  • WordPress core, themes, and/or plugin experience
  • HTML, CSS, and PHP/mySQL debugging experience
  • Familiarity with JSON, YML, and/or Linux command line

Benefits:

• 100% Remote Work
• Healthcare, Dental, and Vision Coverage (US Residents)
• 401k w/ 4% match (US Residents)
• Paid Vacation
• Paid Parental Leave

Additional Information:

• Average Salary Range: $50-65,000 annually
  
• The current priority is: first and third shift (MST)
  • Between the hours of:
    • 06:00-18:00 (First)
    • 22:00-10:00 (Third)

Our goal at Pagely is to be an inclusive and welcoming environment for everyone. The merit of your work and the content of your character win the day. #EEO