Fully Remote Customer Support Engineer at Pagely


Mission:

To provide an exceptional support experience to our many enterprise clients.

Outcomes:

  1. Handle incoming support requests in a timely and professional manner.
  2. Fully solve impressive problems in a tier-less support structure.
  3. Communicate across departments to solve client problems and document solutions for teammates.
  4. Meet deadlines critical to customer success.

Role-based competencies:

  • Excellent written communication
  • Passion for research and continued development
  • Creative solutions to complex problems
  • Ability to organize and prioritize effectively
  • Strong troubleshooting abilities
  • Ability to deliver exceptional results and communicate results to customers

    Cultural fit:

    • Devoted communication to clients and team members
    • Self-motivated and disciplined
    • Ability to hold self and team members accountable
    • Growth mindset
    • Adhering to the golden rule for clients and team

    Qualifications:

    • Required:
      • 3+ years of support experience (or educational and professional equivalent)
      • Must know LAMP/LEMP
      • Knowledge of networks and cloud computing
      • Firm understanding of WWW (domains, DNS, servers, web caching, etc.)
    • Will Put You Ahead:
      • WordPress/web hosting experience
      • WordPress core, themes, and/or plugin experience
      • HTML, CSS, and PHP/mySQL debugging experience
      • Familiarity with JSON, YML, and/or Linux command line

    Benefits:

    • 100% Remote Work
    • Competitive Salary
    • Healthcare, Dental, and Vision Coverage (US Residents)
    • 401k w/ 4% match (US Residents)
    • Paid Vacation
    • Paid Parental Leave

    Notes:

    • The current priority is: first and third shift (MST)
      • Between the hours of:
        • 06:00-18:00 (First)
        • 22:00-10:00 (Third)

    Our goal at Pagely is to be an inclusive and welcoming environment for everyone. The merit of your work and the content of your character win the day. #EEO